We are big on customer support, lets help you get clarity & find solutions to possible issues!
FAQs
Frequency Asked Question
Reeyo is an on-demand convenience app that lets you find and order food from the best restaurants and home chefs nearby. Now you can order traditional Cameroon dishes, fast food and lots more.
First, download REEYO on app store or google playstore then sign up. From the home screen you can place an order by simply tapping on your desired meal or the restaurant of your choice, selecting an item and click “order” and proceed with payment to complete your order.
MTN Mobile Money & Orange Money are the only payment methods accepted.
We are 100% cashless and all payments are done within the app
No, not possible. You can only order meals from one restaurant at a time.
You can order multiple meals from a single restaurant.
Reeyo currently delivers meals all over the city of Buea. Reeyo is also coming to Douala and Limbe soon.
The delivery fee is determined by the distance between you & the restaurant. Our delivery fees currently go from 500 – 1,500Frs & may increase as much as 1.5x during a surge. Surges could be caused by irregular factors like heavy traffic, heavy rainfall, fuel scarcity, night time, high order volumes at the particular restaurant you’re ordering from, etc.
All our meals are freshly prepared daily. It will take about 30 – 45 minutes to get your meal delivered to you. However, delivery location and certain situations outside our control (e.g. rush hour, weather etc.) may affect the time your meal is delivered. This may not apply for scheduled orders
You can report issues or talk to us about any disputes by using the support feature or the Whatsapp Chat icon
Please ensure that you are connected to the internet. Also check that your account is live; from the home screen, top right click the power icon to go live. Not wait for orders to come in. You may also talk to us about it using the Whatsapp chat icon or contact support
To become a delivery partner for the Reeyo service please go to reeyoapp.com or talk to us via Whatsapp icon
Please note that once you send a withdrawal request the payout is almost instant.
Also, withdrawal issues could result from situations out of our control like network failures, surge etc.
You could also talk to us about it for further assistance via the Whatsapp icon or contact support.
Note that we do not control when, how or who customers order from.
But first, check that your account has not been suspended. Then check that your food listings on your menu are published and that your working hours are set correctly. Now be patient for the orders to come. You may also talk to us about it via the Whatsapp chat icon or contact support